Monitoring Center Support Specialist
Category:  Domestic
Type:  Contractor
Description: 
Company Logo #2 - Chameleon new logo
 
Monitoring Center Support Specialist

Full-Time

6:00 am to 2:00 pm Monday through Friday 
 
Position Overview: 
 
Chameleon is seeking a DSMC (DISANet Systems Monitoring Center) Monitoring Center Support for our Fort Meade location.  A qualified candidate for this position “must” have a final active DOD Top Secret Clearance.  Team members are expected to be flexible with their schedule to help cover planned and unplanned events of a 24 x 7 operation.  Holiday coverage is required. Position is considered essential personnel. 
 
Description: Operates as a team member on a 24 x 7 x 365 operational support team focused on resolving incidents that cannot be satisfied at the Service Desk.  Performs critical/emergency systems administration tasks affecting the production environment.
 
Specific duties include, but not limited to:
  • Experience using SolarWinds is preferred
  • Experience with Active Directory
  • Experience with Monitoring tools - SolarWinds, NetCool, InfoVista
  • Experience with technical writing and reporting
  • Experience with ITSM/Remedy
  • Experience creating/running Remedy ITSM reports
  • Perform all other duties as assigned
Required Skills and Qualifications:
  • Excellent verbal and written communication skills
  • Network and/or server administration experience preferred
  • Must have documentation skills and attention to detail
  • Must be able to create twice daily status reports and outage reports for SES level audiences
  • Must be able to document significant events within the Master Station Log (MSL)
  • Must be able to create incident tickets and escalate to the appropriate teams within 30 minutes for network outages.
  • Must track the status of network outages and VIP tickets; including higher level outages
  • Must maintain, along with other team members, a centralized Point of Contact (POC) list
  • Attend work regularly to ensure all job duties are timely performed
  • Other duties as assigned from time to time by management
 
Preferred Technical Knowledge
  • Windows Server 2012/2016
    • Remedy
    • Active Directory
    • SolarWinds
 
Experience Requirements:
  • 5+ years
 
Education Requirements:
  • Bachelor’s Degree
  • Security+
  • IAT Level II certification is required before start 
Travel:
Less than 10%
 
Clearance:
Top Secret
 
“Qualified applicants will receive consideration for employment with Chameleon Integrated Services without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Reasonable accommodation will be made by Chameleon Integrated Services for qualified individuals with a disability, where such accommodations will not impose an undue hardship during the application process and on the job. If reasonable accommodation is needed, please contact our recruiting department at 314-773-7200, and/or e-mail at recruiters@chameleonis.com.”
Location  Fort Meade , MD
Minimum Experience (yrs): 
Required Education:  Bachelors
Salary:  Open
Benefits:  Dental
Heath Insurance
PTO
Retirement Savings Plan (401K)
Training




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