Help Desk Specialist
Category:  Domestic
Type:  Contractor
Description: 
Company Logo #2 - Chameleon new logo
Help Desk Specialist

Multiple shifts available (must have active secrect clearance)
 
(require an active Secret clearance and will require Security plus with-in 60 days)
 
As Help Desk Specialist you will: 
  • Monitor help desk system for incoming requests and resolve or escalate accordingly 
  • Troubleshoot desktop, laptop, printer, hardware, software and other peripheral device issues 
  • Fully document all steps and communication for each issue 
  • Install and support business and clinical applications 
  • Document processes and procedures 
To perform this job successfully, you should possess:  
  • An active DOD Secret Clearance. 
  • Associate degree and 3 years of help desk experience 
  • Demonstrate the ability to identify and solve complex problems independently and multi-task in a dynamic environment 
  • Strong communication and customer relationship skills 
  • Proficient in Windows PC and printer administration and maintenance, strong knowledge of Windows operating systems and Office suites, and basic network and security fundamentals
     
    These positions prefer a Securitiy Plus Certification.
  • Will require security plus certification with-in 60 days!
Candidates without a Secret Clearance (or higher) cannot be considered. 
 
If hired, you will need to obtain the HDI Support Center Analyst Certification within 90 days.
 
We offer the latest training, great pay, and the opportunity to work with leading-edge technology! 
 
“Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status” 
 
Location  Montgomery , AL
Minimum Experience (yrs): 
Required Education:  Associates
Salary:  Open
Benefits:  Dental
Heath Insurance
PTO
Retirement Savings Plan (401K)
Training




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