Sr. Desktop Engineer
Category:  Domestic
Type:  Contractor
Company Logo #2 - Chameleon new logo
Sr. Desktop Engineer
Top Secret
We are a growing information technology company based in St. Louis Mo, and Bowie MD, that offers its employees a culture of success, diversity in the workplace, and the ability to work with leading edge technology that is revolutionizing federal IT infrastructure.  
Chameleon Integrated Services has expertise in operations management, quality systems, data operation and cybersecurity.  We secure some of the most sensitive data for the Department of Defense and for other U. S. federal government agencies.  We are known for the great care we take with clients and employees, and we believe in promoting from within. 
Check out our reviews: 
  • Glassdoor Reviews 
We offer a Full Benefits package including: 
  • Competitive Employee Health Insurance options including dental  
  • 100% company paid vision plan 
  • 401K plan with generous company match and no vesting period 
  • 100% company paid Life insurance 
  • 100 % company paid long and short-term disability insurance 
  • Training allowance 
  • PTO and more…
Position Overview:   
As a Senior Desktop Engineer, you are the go-to person for computer hardware and software needs, providing superior user support. You troubleshoot, respond to inquiries, and find solutions to technical challenges. You are highly technical and are comfortable problem solving with Windows operating system and a range of devices (including desktops/laptops, phone systems, and various mobile devices). You're a fast learner and great communicator who can support the IT needs of various internal and external users while ensuring customer satisfaction as your number one priority.
You will take ownership and will be accountable for the projects and efforts assigned to you.  To be successful in this role, you will need experience with SCCM task sequencing imaging, package deployments and systems management.
The Sr. Desktop Engineer will work on a Tier III Desktop team. Specific duties include, but not limited to:
  • Provide user support both onsite and remote
  • Software and Hardware troubleshooting
  • Enterprise wide projects (system upgrades, security rollouts)
  • Testing and qualifying new hardware
  • Utilize BMC Remedy ticketing system to track open issues and change requests
  • Knowledge Base documentation
  • Experienced in modifying COTS/GOTS applications to fit the customer’s requirements
  • Ad hoc member of Problem Management Team
  • Perform all other duties as assigned
Required Skills and Qualifications:
  • Support experience with MS Windows 10 SHB operating system
  • Messaging Support (Outlook client/web)
  • Understanding of basic networking fundamentals (Routing, DHCP, DNS, TCP/IP, VPN)
  • Telcom troubleshooting (EVoIP, Jabber, SWIFT Chat)
  • Coordinate vendor warranty repairs
  • Expertise in deploying and supporting desktops/laptops, phone systems, and various mobile devices
  • Ability to adjust quickly to changing priorities and make quick decisions
  • Strong customer service, prioritization, and communication skills
  • Positive, can-do attitude is a must
  • Excellent verbal and written communication skills
  • Ability to organize and facilitate planning and demonstrations
  • Ability to track, manage, and ensure projects are kept on track, and tasks are completed in a timely manner
Preferred Technical Knowledge:
  • MS Windows 10 SHB and Office 2016 Suite
  • Group Policy
    • VMWare
    • BMC Remedy
    • Active Directory - ADUC
    • SolarWinds Monitoring and Dameware
    • System Center Configuration Manager (SCCM)
    • McAfee HBSS
    • MBAM
    • ForeScout Comply to Connect (C2C)
Experience Requirements:
  • 5+ years
Education Requirements:
  • Bachelor’s Degree
  • Security+  certification
  • IAT Level II certification is required before start
Less than 10%
Clearance:  Top Secret (You must have an existing Top Secret Clearance to be considered)
"We are an equal opportunity employer and all Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”
Location  Fort Meade , MD
Minimum Experience (yrs): 
Required Education:  Bachelors
Salary:  Open
Benefits:  Dental
Heath Insurance
Retirement Savings Plan (401K)

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