Help Desk Specialist
Multiple shifts available (all positions require an active Secret clearance and Security plus)
As Help Desk Specialist you will:
Monitor help desk system for incoming requests and resolve or escalate accordingly
Troubleshoot desktop, laptop, printer, hardware, software and other peripheral device issues
Fully document all steps and communication for each issue
To perform this job successfully, you should possess:
Demonstrate the ability to identify and solve complex problems independently and multi-task in a dynamic environment
Strong communication and customer relationship skills
Proficient in Windows PC and printer administration and maintenance, strong knowledge of Windows operating systems and Office suites, and basic network and security fundamentals
Must have a security plus certification!
Candidates without a Secret Clearance (or higher) cannot be considered.
If hired, you will need to obtain the HDI Support Center Analyst Certification within 90 days.
We offer the latest training, great pay, and the opportunity to work with leading-edge technology!
“Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”