Monitoring Center Support Specialist (PT)
Category:  Domestic
Type:  Contractor
Description: 
Company Logo #2 - Chameleon new logo
 
Monitoring Center Support Specialist (PT)
 
Position Overview:  
 
Chameleon is seeking a DSMC (DISANet Systems Monitoring Center) Monitoring Center Support for our Fort Meade location.  A qualified candidate for this position “must” have a final active DOD Top Secret Clearance.  The current shift looking to fill is Sat – Sun (12:00am -12:00pm) and Sat-Sun (12:00pm – 12:00am).  Team members are expected to be flexible with their schedule to help cover planned and unplanned events of a 24 x 7 operation.  Holiday coverage is required. Position is considered essential personnel. 
 
Description:
 
Operates as a team member on a 24 x 7 x 365 operational support team focused on resolving incidents that cannot be satisfied at the Service Desk.  Performs critical/emergency systems administration tasks affecting the production environment.
 
Specific duties include, but not limited to:
  • Experiencing using SolarWinds is preferred
  • Experience with Active Directory
  • Experience with Monitoring tools - SolarWinds, NetCool, InfoVista
  • Experience with technical writing and reporting
  • Experience with ITSM/Remedy
  • Experience creating/running Remedy ITSM reports
  • Perform all other duties as assigned
Required Skills and Qualifications:
 
  • Excellent verbal and written communication skills
  • Network and/or server administration experience preferred
  • Must have documentation skills and attention to detail
  • Must be able to create twice daily status reports and outage reports for SES level audiences
  • Must be able to document significant events within the Master Station Log (MSL)
  • Must be able to create incident tickets and escalate to the appropriate teams within 30 minutes for network outages.
  • Must track the status of network outages and VIP tickets; including higher level outages
  • Must maintain, along with other team members, a centralized Point of Contact (POC) list
 
Preferred Technical Knowledge

  • Windows Server 2012/2016
    • Remedy
    • Active Directory
    • SolarWinds
 
Experience Requirements:

 
  • 5+ years
 
Education Requirements:

 
  • Bachelor’s Degree
  • Security+
  • IAT Level II certification is required before start
 
 
Travel:

Less than 10%
 
Clearance:

Top Secret
 
“Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”
 
 
Location  Fort Meade , MD
Minimum Experience (yrs): 
Required Education:  Bachelors
Salary:  Open
Benefits:  Dental




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